Hello, I'm Charlene, and I'm delighted to welcome you to BookYourHols, where my aim is to bring your travel dreams to life. I achieve this through my industry connections, access to back-office travel systems from many worldwide wholesale travel operators, and the support of my network of fellow independent travel agents.

My journey into the world of travel is a unique one. By day, I'm a dedicated midwife and a proud mother of three teenage boys. My academic background includes a Ph.D. in Chemistry, an unexpected pairing with the world of travel. But sometimes, the most surprising journeys lead to the most remarkable discoveries.

My love for travel runs deep, and crafting distinctive itineraries has become more than a passion; it's my escape from the demands of my midwifery profession. Interestingly, both roles share a common thread: the art of listening, which allows me to understand your needs and deliver a plan that meets your expectations.

You might be wondering, "What exactly does an independent travel agent do, and what value do they bring?" Well, I'm here to tell you that Travel Agents offer real value.

Here are three compelling reasons why:

• No extra costs. When you choose to work with me, there are no hidden fees. I earn my livelihood through commissions, and my mission is to secure the best deals for you, so you'll trust me with your travel plans time and time again. Commission doesn't add extra cost to your holiday; it's a built-in cost of every travel arrangement that is booked wherever you are in the world.

• Personalised advice. I'm not just an 'agent'; I'm your travel advisor. I'll be your trusted guide throughout your journey, offering tailored recommendations and assisting you at every stage.

• Support before and after your trip. From sudden flight changes to questions about your destination, I'm here for you. I'm your travel resource, available at all stages of your trip, ensuring a seamless experience.